Operations Cost Benchmarking - January 2016

Leadership & Management

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OPERATIONS COST BENCHMARKING OPERATIONS COST BENCHMARKING January 2015 This report is solely for the use of Zinnov Client and Zinnov Personnel. No Part of it may be quoted, circulated or reproduced for distribution outside the client organization without prior written approval from Zinnov. JANUARY 2016 1 The coverage of Zinnov’s “Operating Cost Benchmarking -2015” in the leading newspapers 2 People Cost Travel Cost Vendor Cost Regulatory Cost Zinnov’s Operations Cost Benchmarking study is in the 8th year and is meant exclusively for MNC R&D Centers in India to benchmark their operations costs across 5 key cost dimensions Payroll Benefits Facility Utilities IT/Networking Admin Miscellaneous International Domestic Legal Accounting & Payroll Service providers Audit Transfer Pricing Corporate Tax Litigation CSR Infrastructure Cost 3 The operations cost benchmarking study deep dives into different perspectives such as cost analysis across industry verticals, locations, R&D intensity etc. Across Industry Verticals Across Locations Across Headcount Software Semiconductor Engineering Services Operations Cost Perspectives Across R&D Intensity* > 30% 15 to 30% < 15% Across Year of Establishment** 1990 - 1994 1995 - 1999 2000 - 2004 2005 - 2009 2010 Onwards Across Years of Experience 13 Yrs+ 9 – 12 Yrs 5 – 8 Yrs 2 - 4 Yrs 0 – 1 Yrs 1500+ 800-1499 400-799