8 ways to win in omnichannel

Retail

national-retail-federation
  • Title slide 8WAYS TO WIN INOMNICHANNEL http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 1. MOBILE-OPTIMIZED EMAILS Source: The NRF-FitForCommerce Omnichannel Index, pg 19. 54% of retailers assessed have mobile- optimized email http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 2. MOBILE-OPTIMIZED SITE 95% of sites are mobile-optimized Source: The NRF-FitForCommerce Omnichannel Index, pg 9. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide 35% have live chat on product detail page 75% have click-to-call available on mobile site nrf.com/ori 3. ONLINE CUSTOMER SERVICE OPTIONS Source: The NRF-FitForCommerce Omnichannel Index, pg 25. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 4. FLEXIBLE SHIPPING OPTIONS Source: The NRF-FitForCommerce Omnichannel Index, pg 3. 77% let customers buy in-store and have the product shipped to their home but only 28% off er customers the ability to buy online and then pick up in-store http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide 70% allow customers to buy online and return to store nrf.com/ori 5. RETURNS Source: The NRF-FitForCommerce Omnichannel Index, pg 23. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 6. MARKETING OMNICHANNEL SERVICES 46% have in-store signage about omnichannel service Source: The NRF-FitForCommerce Omnichannel Index, pg 9. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 7. LOYALTY PROGRAMS Source: The NRF-FitForCommerce Omnichannel Index, pg 18. 48% have online/offl ine compatible loyalty programs http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 8. INVENTORY LOOK-UP 49% let customers look up in-store inventory on a mobile device Source: The NRF-FitForCommerce Omnichannel Index, pg 6. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide NRF.COM/ORI nrf.com/ori THE NRF-FITFORCOMMERCE OMNICHANNEL INDEX FitForCommerce has joined up with NRF to present the inaugural edition of the NRF-FitForCommerce Omnichannel Index. The Index explores the current state of omnichannel and whether or not retailers are meeting—even exceeding—customer expectations for a seamless shopping experience across mobile, web and in-store. Omnichannel Best Practices Covering Mobile + Web + In-store For more tips and insights, download the full report. https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
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  • Title slide 8WAYS TO WIN INOMNICHANNEL http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 1. MOBILE-OPTIMIZED EMAILS Source: The NRF-FitForCommerce Omnichannel Index, pg 19. 54% of retailers assessed have mobile- optimized email http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 2. MOBILE-OPTIMIZED SITE 95% of sites are mobile-optimized Source: The NRF-FitForCommerce Omnichannel Index, pg 9. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide 35% have live chat on product detail page 75% have click-to-call available on mobile site nrf.com/ori 3. ONLINE CUSTOMER SERVICE OPTIONS Source: The NRF-FitForCommerce Omnichannel Index, pg 25. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 4. FLEXIBLE SHIPPING OPTIONS Source: The NRF-FitForCommerce Omnichannel Index, pg 3. 77% let customers buy in-store and have the product shipped to their home but only 28% off er customers the ability to buy online and then pick up in-store http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide 70% allow customers to buy online and return to store nrf.com/ori 5. RETURNS Source: The NRF-FitForCommerce Omnichannel Index, pg 23. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 6. MARKETING OMNICHANNEL SERVICES 46% have in-store signage about omnichannel service Source: The NRF-FitForCommerce Omnichannel Index, pg 9. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 7. LOYALTY PROGRAMS Source: The NRF-FitForCommerce Omnichannel Index, pg 18. 48% have online/offl ine compatible loyalty programs http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide nrf.com/ori 8. INVENTORY LOOK-UP 49% let customers look up in-store inventory on a mobile device Source: The NRF-FitForCommerce Omnichannel Index, pg 6. http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
  • Standard interior slide NRF.COM/ORI nrf.com/ori THE NRF-FITFORCOMMERCE OMNICHANNEL INDEX FitForCommerce has joined up with NRF to present the inaugural edition of the NRF-FitForCommerce Omnichannel Index. The Index explores the current state of omnichannel and whether or not retailers are meeting—even exceeding—customer expectations for a seamless shopping experience across mobile, web and in-store. Omnichannel Best Practices Covering Mobile + Web + In-store For more tips and insights, download the full report. https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index http://nrf.com/ https://nrf.com/who-we-are/retail-communities/digital-retail-shoporg/omnichannel-retail-index
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