Customer journey

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  • 1. Made by: Jolita K riauciunaite,Egidijus Zukauskas, Susanna Niemi, Carmen Van Hoylandt, Manon de Boo
2.
  • Harald restaurant is a Viking themed restaurant in the center of Turku.
  • The concept of the restaurant is from ancient Viking times and costumers can even feel the spirit in the atmosphere.
  • The facilities, environment, food and costumes of waiters are part of the Viking times.
3.
  • While entering the restaurant we received a first impression of the concept. The entrance is decorated in the style of Viking times.
  • The concept is the leading thread through the whole experience and it comes back in every detail from the ceramic wine glasses up to theme menus.
  • The atmosphere met our expectations: a pleasant and cozy environment.
4.
  • We had made a reservation for 15 people in advance, but finally the group counted 17 people. Our table was ready and there was no problem to serve extra people.
  • We were given a warm welcome.
  • We chose the restaurant for its special theme and our group member Susanna asked to explain the concept for our team. Unfortunately the waiter forgot it…
5.
  • Waiterwas very friendly, constantly with a friendly smile on face.
  • Waiters were making it comfortable for us, everything we asked was possible.
  • Waiters could answer every question about the food;
  • We were demanding a lot, but waiters were not annoyed.
  • We were a group of 17 people and it wasn’t a problem at all to get a separate bill.
6.
  • There was enough space for even 20 people to sit down together.
  • They arranged a private place for our group.
  • When our dishes were served, we smell some different aromatic scents.
  • Our part of restaurant was quite dark and candles would have been more convenient and would have suited with the concept.
7.   8.
  • Everybody was satisfied with their dishes. The food was tasty and nicely presented.
  • The service and politeness ofthe waiter added extra value to our visit.
  • The overall concept was a nice experience.
  • It wasn’t possible to share a main course, which was a little disappointing.
9.
  • After dinner the waiter asked if everything was alright and if we needed something else.
  • Considering that we were a big group, there were no problems in handlingthe bill and everything went smoothly.
  • The waiter was very polite while saying goodbye.
10.
  • To sum up, it was a unique experience for our group.
  • Everyone was satisfied and there were no complaints.
  • We are very happy that we chose this traditional Harald restaurant for our customer journey exercise.
Description
1. Made by: Jolita K riauciunaite,Egidijus Zukauskas, Susanna Niemi, Carmen Van Hoylandt, Manon de Boo 2. Harald restaurant is a Viking themed restaurant in the center of…