Libguides and libanswers with users anonymous

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kathy-mcgowan
  • 1. Libguides and Libanswers: the Middlesex University experience of using Web 2.0
    Lesley Curtis-Brown, Senior Liaison Librarian, Criminology, Sociology and Housing
  • 2. Historical Context
    Subject WebPages began in early 2000. Experimental. No consistency in content or look
    Working group and implementation of templates. Created/used to add a corporate feel and some consistency of content
    Problems with the updating of guides/inflexible for our purposes.
  • 3. Problems with the Guides as they were
    Problems using the template/software
    Updating of guides problematic – technical issues
    Inflexible – structure led and prescribed content
    Guides static and not up to date
    Guides not interactive. Not able to utilise Web 2.0 features to engage users and push content to them
  • 4. Working Group
    Set up in March 2009 to look at the problem and possible solutions
    Group decided on criteria to evaluate possible replacements to the current guides
    Used/looked at a variety of software/platforms. Some were freely available
    Libguides was easy to use – little support or training was required
    Group used its findings and requested the purchase of Libguides
  • 5. Implementation
    Some in house training with mentors from the group and some documentation created
    Sharing and collaboration enabled by the software. Copying guides form and content meant not starting from scratch
    The Library Subject Guides went live for the beginning of the next academic year (September 2009)
  • 6. Costs
    Libguides: $1,758 (£1,118.39) per year - including custom domain and Add-on modules)
    Campus guides - includes Libguides. The total is $2,958 (£1,881.80) per year
    Libanswers: $1,358 (£863.92) per year (including custom domain and analytics)
  • 7. Middlesex University Subject Guides: The user experience
  • 8. Campus Guides page
  • 9. Criminology Subject Guide
  • 10. RSS Feeds, Slideshare Slideshows and Featured Books within a guide
  • 11. The Author experience – My Admin Page
  • 12. Yellow command bar at top of screen and Edit Options within boxes
  • 13. Books from the Catalog box. Edit mode and as the student sees it
  • 14. Summary of How we Use the Guides
    Usage Statistics for my Guides
  • 15. Ask A Librarian
    Middlesex University began using the Ask a Librarian service in the summer 2010
    Users type a question in a search box
    The software will suggest matches from our FAQ database. The user may choose to submit their question for an answer
    Staff login and answer the questions or refer them to each other. The user receives a response/answer by email.
    These questions and answers may be added to the FAQ database or answered as private responses.
    Library Staff may also add FAQs to the database
  • 16. The User’s Experience
  • 17. The Librarian’s Experience
  • 18. Answering a Question – you can insert images/attach Helpsheets and useful links
  • 19. Recording Enquiry Desk Transactions
  • 20. Statistics
  • 21. Types of Query
  • 22. Libguides
    Project a success
    Springshare have answered queries about the software and added functionality where possible as a result of customer feedback
    Little down time
    Users feedback – focus group were positive and gave constructive feedback
    Management of the guides to ensure they are more consistent could be necessary
  • 23. Ask a Librarian
    Usage statistics may be generated and displayed graphically and exported to Excel
    Also used to generate statistics of Enquiry desk use
    Issue of management of the Guides/Ask a Librarian is important to ensure the use of them develops
    Further discussion required on how we record our services to ensure reliability of statistics
  • 24. Useful Links
    Middlesex University Library Subject Guides
    http://libguides.mdx.ac.uk/
    Springshare Company website
    http://www.springshare.com/
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  • 1. Libguides and Libanswers: the Middlesex University experience of using Web 2.0
    Lesley Curtis-Brown, Senior Liaison Librarian, Criminology, Sociology and Housing
  • 2. Historical Context
    Subject WebPages began in early 2000. Experimental. No consistency in content or look
    Working group and implementation of templates. Created/used to add a corporate feel and some consistency of content
    Problems with the updating of guides/inflexible for our purposes.
  • 3. Problems with the Guides as they were
    Problems using the template/software
    Updating of guides problematic – technical issues
    Inflexible – structure led and prescribed content
    Guides static and not up to date
    Guides not interactive. Not able to utilise Web 2.0 features to engage users and push content to them
  • 4. Working Group
    Set up in March 2009 to look at the problem and possible solutions
    Group decided on criteria to evaluate possible replacements to the current guides
    Used/looked at a variety of software/platforms. Some were freely available
    Libguides was easy to use – little support or training was required
    Group used its findings and requested the purchase of Libguides
  • 5. Implementation
    Some in house training with mentors from the group and some documentation created
    Sharing and collaboration enabled by the software. Copying guides form and content meant not starting from scratch
    The Library Subject Guides went live for the beginning of the next academic year (September 2009)
  • 6. Costs
    Libguides: $1,758 (£1,118.39) per year - including custom domain and Add-on modules)
    Campus guides - includes Libguides. The total is $2,958 (£1,881.80) per year
    Libanswers: $1,358 (£863.92) per year (including custom domain and analytics)
  • 7. Middlesex University Subject Guides: The user experience
  • 8. Campus Guides page
  • 9. Criminology Subject Guide
  • 10. RSS Feeds, Slideshare Slideshows and Featured Books within a guide
  • 11. The Author experience – My Admin Page
  • 12. Yellow command bar at top of screen and Edit Options within boxes
  • 13. Books from the Catalog box. Edit mode and as the student sees it
  • 14. Summary of How we Use the Guides
    Usage Statistics for my Guides
  • 15. Ask A Librarian
    Middlesex University began using the Ask a Librarian service in the summer 2010
    Users type a question in a search box
    The software will suggest matches from our FAQ database. The user may choose to submit their question for an answer
    Staff login and answer the questions or refer them to each other. The user receives a response/answer by email.
    These questions and answers may be added to the FAQ database or answered as private responses.
    Library Staff may also add FAQs to the database
  • 16. The User’s Experience
  • 17. The Librarian’s Experience
  • 18. Answering a Question – you can insert images/attach Helpsheets and useful links
  • 19. Recording Enquiry Desk Transactions
  • 20. Statistics
  • 21. Types of Query
  • 22. Libguides
    Project a success
    Springshare have answered queries about the software and added functionality where possible as a result of customer feedback
    Little down time
    Users feedback – focus group were positive and gave constructive feedback
    Management of the guides to ensure they are more consistent could be necessary
  • 23. Ask a Librarian
    Usage statistics may be generated and displayed graphically and exported to Excel
    Also used to generate statistics of Enquiry desk use
    Issue of management of the Guides/Ask a Librarian is important to ensure the use of them develops
    Further discussion required on how we record our services to ensure reliability of statistics
  • 24. Useful Links
    Middlesex University Library Subject Guides
    http://libguides.mdx.ac.uk/
    Springshare Company website
    http://www.springshare.com/
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