TFT14: Community Management, the Good, the Bad, and the Ugly

Technology

matthieu-laurenceau
  • 1. Matt Laurenceau Community management. The good, the Bad, and the Ugly
  • 2. We see huge adoption and engagement on various communities (Linkedin, Twitter, Facebook, etc.)• Many ITSM tools do not enjoy great adoption (users go offprocess, or off-tool) • Many ITSM Projects do not benefit from engagement by usersWhat can IT Service Management learn from Community Management?
  • 3. Service Management is very close to Community Management These hot keywords apply to both:
  • 4. Community Management Wikipedia Definition "management of a common resource or issue by a community through the collective action of volunteers and stakeholders"
  • 5. We’re all Community Managers!We interact, learn, share collaborate on various social networks
  • 6. • Many Companies created a Community for Members to learn from each other – – – – – – – – – –Apple BMC Software Cisco CA EMC HP NetApp IBM SAP And more!
  • 7. (screenshot)Examples are shared onlineFor the full navigation Experience, go on http://bit.ly/TFT14_Matt
  • 8. • Interested in this topic? • Tweet me!• Interested in Prezi Technology? • Create account on http://bit.ly/AccountPrezi
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    Session delivered for http://tomorrowsfuturetoday.com/ on Feb 18th, 2014.
    Text
    • 1. Matt Laurenceau Community management. The good, the Bad, and the Ugly
  • 2. We see huge adoption and engagement on various communities (Linkedin, Twitter, Facebook, etc.)• Many ITSM tools do not enjoy great adoption (users go offprocess, or off-tool) • Many ITSM Projects do not benefit from engagement by usersWhat can IT Service Management learn from Community Management?
  • 3. Service Management is very close to Community Management These hot keywords apply to both:
  • 4. Community Management Wikipedia Definition "management of a common resource or issue by a community through the collective action of volunteers and stakeholders"
  • 5. We’re all Community Managers!We interact, learn, share collaborate on various social networks
  • 6. • Many Companies created a Community for Members to learn from each other – – – – – – – – – –Apple BMC Software Cisco CA EMC HP NetApp IBM SAP And more!
  • 7. (screenshot)Examples are shared onlineFor the full navigation Experience, go on http://bit.ly/TFT14_Matt
  • 8. • Interested in this topic? • Tweet me!• Interested in Prezi Technology? • Create account on http://bit.ly/AccountPrezi
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